Software Industry Announcements and News
Spiceworks Adds Features to Help MSPs Manage Multiple Client Networks
[ No Comments ] Posted on 08.09.10 under ASP Member Companies, Network & Internet
Free Software Integrates Centralized Help Desk with Time and Cost Tracking for Client Sites
CompTIA Breakaway 2010
SAN ANTONIO–(BUSINESS WIRE)–Today at the CompTIA Breakaway 2010 conference, Spiceworks™, Inc. announced the release of a new version of its free IT management software with features specifically designed to help Managed Service Providers (MSPs) better service their client networks.
Some of the top new capabilities requested by the 150,000 IT service providers using Spiceworks include customizable client portals as well as a centralized help desk that allows multiple client service requests to be managed from a single console. In addition, the upgraded help desk provides ways for MSPs to track and bill for time and new technology purchases authorized by clients. These features are available in the latest beta release of Spiceworks 5.0 and can be downloaded for free at http://www.spiceworks.com/5.0.
“Managed Service Providers no longer have to pay thousands of dollars for software to run their businesses and manage client networks,” said Scott Abel, co-founder and CEO of Spiceworks. “The multi-client centralized help desk was the number one feature requested by our MSP user community. By including it in the latest release of Spiceworks, more MSPs can get into the business and existing ones can expand the services they offer.”
Spiceworks is enabling ‘Social IT’ by combining network management, network monitoring and help desk software with a rapidly growing and active Facebook-like community of IT professionals. Organizations of all sizes use the free Spiceworks IT management software and integrated online community to collaborate with each other and support the management of both cloud-based and on-premise technology products and services. Additional details on the new capabilities available to MSPs in this latest release of Spiceworks include:
* Centralized Help Desk – allows MSPs to manage help desk tickets for multiple clients through a single console, including the ability to assign tickets by client, priority and other attributes. Help desk requests use Active Directory for authentication and SSL for encryption.
* Custom Client Portals – give IT service providers the ability to create a custom portal and email alias for each client.
* Ticket Time & Billing Tracking – lets MSPs track the time spent on service tickets and the cost for each along with any associated equipment purchase costs. Reports can be exported for invoicing and accounting purposes.
* Help Desk Management Dashboard – gives service provider executives a simple way to manage and track the help desk activity their organization is overseeing, including team member ticket assignment and productivity information.
“Spiceworks has revolutionized how we do business by eliminating the cost of the software we need to serve more clients and grow,” said Lawrie Dalman, IT Director, Lawrie Dalman Consulting. “The newest features are specifically designed to make it simple for us to manage multiple client sites from one Spiceworks installation, which will help us to greatly expand our business.”
With more than 1 million users – including 150,000 IT service providers – in 196 countries, Spiceworks is the most widely deployed and fastest growing IT management application in history. The Spiceworks user community currently supports 35 million workers, manages 60 million computers and devices, and spends over $180 billion annually on technology products and services.
More information on Spiceworks can be found at http://www.spiceworks.com. Follow Spiceworks on Twitter: http://twitter.com/spiceworks. Connect with Spiceworks on Facebook: http://www.facebook.com/Spiceworks.
About Spiceworks
Founded in 2006, Spiceworks™ develops the first free social IT management application that combines network management and help desk software with a “Facebook-like” online community of IT professionals to help over 1 million IT pros and 150,000 IT service providers simplify everything IT. Spiceworks makes it easy for businesses to manage IT products and services on-premise or in the cloud, collaborate to solve technology problems, and find the IT knowledge and products they need day-to-day. Through its Voice of IT™ market research program, the company enables direct conversations with IT professionals, conducts surveys and provides insight on important technology usage, staffing and purchasing trends by small and medium businesses worldwide. Spiceworks is a privately held company headquartered in Austin, Texas with funding from Institutional Venture Partners (IVP), Austin Ventures and Shasta Ventures. For more information visit http://www.spiceworks.com.
SharewareRadio.com interviews W3i
[ Comments Off ] Posted on 05.22.10 under ASP Member Companies, Network & Internet
SharewareRadio.com interviews W3is Ryan Weber
News Reports:
Digital River buys fatfoogoo for $10M
Google tweaks search pages and logo
U.S. to push for new broadband rules
Adobe CTO slams Apple as anti-internet
Google readies its E-Book plan
The Kiss My Butt Award of the Week
This week it goes again to Rupert Murdoch.
This week’s Interview
This week’s guest is Ryan Weber. Ryan is CMO & Co-Founder of W3i.
This interview was held in Boston at SIC.
Network Inventory Advisor 3.5 by ClearApps
[ Comments Off ] Posted on 07.06.09 under Network & Internet
The Same Efficient Network Inventory and a Bunch of New Features!
ClearApps LLC (Elk Grove, CA), innovative software manufacturer, specializing in network software utilities, announces the release of Network Inventory Advisor 3.5
“This is a totally new version of our network inventory solution”, stated Jeff Mitchels (CEO of ClearApps), “…which has a new name now. We added long-awaited features and fixed more than 200 bugs both reported by our users and found by our test lab specialists.”
The new version features multiple major and minor improvements: you can add any searchable user-defined data to your nodes, and later on use these data fields in your reports. Custom fields can be used to denote whether a node has a UPS or scanner attached (or needs one), specify asset acquiring date, service tags, warranty periods and much more!
Support of SNMP protocol and SNMP-powered devices was added and network devices scanning can be fully automated.
The new version of the program features command-line interface. It’s another great way to integrate Network Inventory Advisor into your current auditing solution, accounting system or configuration management database.
The detailed list of numerous other enhancements is available in the User Guide and the company’s blog. Version 3.5 is a must-have update for all current users. And all the companies and individuals seeking to have full control on their IT budgets are welcome to try the full-featured 15-day free trial of Network Inventory Advisor.
Pricing and Availability
Network Inventory Advisor 3.5 is a multi-OS inventory solution, the software itself runs in Windows. Further information on the product, as well as its free trial edition, is available at http://www.clearapps.com/
For precise information on the price of various license types please visit http://www.clearapps.com/pricing.html
About ClearApps LLC
ClearApps LLC is a privately owned software developer, specializing in network software utilities. Network Inventory Advisor, their major product, is used in more than 150 countries worldwide and is translated in 7 languages. For more information please visit the company’s website at http://www.clearapps.com/
10-Strike Network Monitor 1.0: Minimize Downtime and Fix Outages Before Anyone Notices
[ Comments Off ] Posted on 06.23.09 under Network & Internet, System Utilities
10-Strike Software has released 10-Strike Network Monitor 1.0, a comprehensive solution for maximizing network uptime and streamlining troubleshooting. The program is designed to monitor the performance and availability of Windows servers and network devices, and notifies the administrator of any network problems that occur.
10-Strike Network Monitor is designed to enable the administrator to fix various network problems before they get out of control. The full-featured program offers flexible options for setting up monitoring of critical services. It also allows the administrator to set up actions for repairing the problems automatically. In case of a failure 10-Strike Network Monitor instantaneously alerts the administrator by e-mail, screen message or audio signal, writes a log file, and automatically takes the preconfigured actions, such as starting programs, running scripts, restarting services and rebooting or shutting down the machine.
10-Strike Software Releases 10-Strike Network File Search Pro v1.6
[ Comments Off ] Posted on 06.05.09 under Network & Internet
Network File Search Increases the Protection of LAN
10-Strike Software has released 10-Strike Network File Search 1.6 for searching files on network computers shared resources and FTP servers. This easy way of sharing documents over a LAN often becomes a way for distributing viruses and other malicious software when shared folders are left unattended to. The program helps system administrators and security officers find, log, and delete necessary files on network computers.
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Lansweeper announces Lansweeper 3.5.1, for network inventories
[ Comments Off ] Posted on 05.16.09 under Network & Internet
With Lansweeper 3.5.1 you will be able to do a complete inventory of your windows network without the need to install an agent on all your workstations or servers. Not only will you be able to view all hardware and software details of your clients, the administrators and helpdesk staff in your company will be able to manage all your assets using an intuitive web interface where they can define custom reports, actions, scripts,… to make their daily support work a lot easier.
Lansweeper freeware comes with over 80 build-in reports, Active Directory integration, Customizable Actions, User pictures, Licensing reports and cost calculation.
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